Terms and Conditions
Alexis Private trainer
GENERAL TERMS & CONDITIONS
IMPORTANT: PLEASE READ THIS DOCUMENT CAREFULLY. If under 18, these Terms and Conditions must be read, understood, and signed by a parent or guardian.
Please note that all Alexis Private trainer training services, programs, guides, meal plans, detoxes, registration forms and anything that we offer as a paid or free service will be governed by these Terms and Conditions unless we advise you otherwise at the time we provide the goods or services.
INTRODUCTION: By accepting these Terms and Conditions you acknowledge that you have been provided with a copy of these Terms and Conditions, have had a reasonable opportunity to read and understand them, and you agree to be bound by and comply with them.
DEFINITIONS: In these Terms and Conditions the following definitions apply: “Alexis Private trainer”, “We”, “Us”, “Our” means the organisation providing the service to You. The “Client”, “You”, “Yours” means the person or party signing or otherwise entering into the contract formed on acceptance of these Terms and Conditions.
ENTITLEMENTS: As a Client of Alexis Private trainer you are entitled to a training session with a qualified Alexis Private trainer instructor for the duration of time and number of sessions as per your selected package/program. All unused sessions will be forfeited if sessions are not completed prior to the Expiry Date.
EXPIRY DATE: The final date by which you must use your sessions in the package, or alternatively, the last day of your membership, being the applicable number of months from the date on which you signed this agreement.
EXPIRY OF SESSIONS: All pre-paid Alexis Private trainer Training sessions must be used within the specified period (see “ENTITLEMENTS” for more details) from the date of purchase, unless stated otherwise. All unused sessions will be forfeited if sessions are not completed prior to the Expiry Date.
BOOKING YOUR SESSIONS: Your Alexis Private trainer training sessions can be booked in person at one of our Alexis Private Trainers, over the phone, via email at firstname.lastname@example.org, via Alexis Private trainer app, or online through Eversports. Please note: all bookings done online directly by the client are subject to approval by Alexis Private trainer; we reserve the right to reject or change any such booking, giving you reasonable prior notice unless we are unable to do so due to circumstances outside our control.
LATE ARRIVAL: Please make every effort to arrive on time (5 mins before your scheduled booking time – 10 mins if it’s your first/introductory session). If you arrive late, the session must still finish on time, as your trainer will have other clients booked in after your session.
SESSION CANCELLATIONS: A strict cancellation policy will be enforced for all sessions. If you are unable to make a session or need to reschedule, please advise the Alexis Private Trainer by email, giving at least 3 hours’ notice. If less than 3 hours’ notice is given, you will be charged for the session. We will consider exceptional circumstances (we might require a medical certificate or similar).
CANCELLATIONS DUE TO PERMANENT PHYSICAL IMPAIRMENT OR PERMANENT RELOCATION: You may cancel this agreement in the case of permanent physical incapacity, subject to providing us with a medical certificate from your doctor stating that you are totally and permanently disabled). There will be no cancellation fees however, you will not receive a refund or reimbursement for any payments made up until the cancellation date. If your package is subject to a part payment agreement (subject to our discretion) then the payments already received will not be refunded and you will be required to make any further payments still outstanding. If you have signed up for a membership, the contract will be cancelled immediately upon receipt of the medical certificate.
You may cancel this agreement in the case of permanent relocation by providing us with 4 weeks’ notice in writing (email to Alexis Private trainer@com) where you have signed up for a membership. You will not receive a refund or reimbursement for any payments made up until the cancellation date. If your package is subject to a part payment agreement (subject to our discretion) then the payments already received will not be refunded and you will be required to make any further payments still outstanding.
If we request it, applications for cancellation due to relocation must be verified by providing proof in the form a purchase/rental agreement.
PACKAGE CANCELLATION: By signing up to one of our Session packages you commit to purchase a nominated number of sessions with the specified Expiry Date (Pre-purchased Sessions), and to pay them off within the agreed period. You acknowledge that Sessions provided as part of a package are provided at a discount to the casual Session rate.
You may opt to cancel your package; however, you will not receive a refund or reimbursement for any upfront payments made. Furthermore, if your package is subject to a part payment agreement (subject to our discretion) then the payments already received will not be refunded and you will be required to make any further payments still outstanding.
MEMBERSHIP CANCELLATION: By signing up to one of our memberships you are committing to making the weekly/monthly membership payments for the period specified or elected.
You may opt to cancel your membership; however, you will not receive a refund or reimbursement for any payments made up until the cancellation date. Furthermore, you agree to be bound by this contract and accordingly; you will be required to pay the amount outstanding on your membership. You may elect to pay the total outstanding amount as an upfront payment or continue to pay weekly (or as otherwise agreed) until the date of expiry.
COOLING OFF PERIOD: There is a 48-hour cooling off period during which you can cancel this agreement/change your mind. All cancellation requests subject to this clause must be received in writing (in an email to Alexis Private trainer@com. within 48 hours.
PAYMENT POLICY: Payment for all sessions must be made in full at least 24 hours prior to the session commencing. For all packages & memberships that consist of 10 or more sessions, you will be required to pay up front or enter into a Direct Debit payment plan. Your payment plan will be set up on a fixed payment schedule and payments will be direct debited weekly, fortnightly or monthly as agreed with You at the time you establish your payment plan. Cancelling your booking does not cancel your direct debit payment for that week, but if sufficient cancellation notice is given, you will not be charged for a cancelled session.
PUTTING YOUR SESSIONS ON HOLD: You may temporarily suspend your Alexis Private trainer membership if your account is up to date and you suffer illness or financial hardship (for example, due to loss of employment). When you make a request for suspension of your membership you must give us proof (such as supporting documents) to our reasonable satisfaction.
In any 6 months period you may freeze your membership up to 2 times for up to 1 months for both periods combined.
YOUR PHYSICAL CONDITION: All new Alexis Private trainer clients are required to complete a Pre-Exercise Questionnaire during or prior to their first session to establish their current health status prior to participating in an exercise program. You warrant that all information you provide to us in the Pre-Exercise Questionnaire
or otherwise is complete and accurate and not misleading. Where answers to questions indicate that you may be at risk, we may request that you receive clearance from a medical practitioner prior to starting your Alexis Private trainer sessions and engaging in any physical activity that may be detrimental to your health, safety, comfort or physical condition. Alexis Private trainer strongly recommends that you seek medical advice prior to starting your Alexis Private trainer exercise program.
CHANGES TO YOUR PHYSICAL CONDITION: It is your responsibility to advise us of any changes in your health status that may alter your ability to perform your prescribed exercise program. You should cancel your Alexis Private trainer session giving at least 24 hours’ notice if suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from any physical ailment such as open cuts or sores or minor infections where there is a risk, however small, to your trainer and other members and guests. We reserve the right to cancel or discontinue a session if we feel that starting or continuing the session may be detrimental to your health, safety, comfort or physical condition.
NO LIABILITY, INDEMNITY You acknowledge and accept that when you become a member of Alexis Private trainer, and use any of its products, services, equipment, software or other facilities or services that you do so entirely at your own risk. It is your responsibility to determine whether medical clearance is required to participate in any activities or services offered by Alexis Private trainer; and your failure to do so will be at your own risk and could result in serious injury or death. It is your responsibility to notify and disclose to Alexis Private trainer any matter, which may affect your training or membership, such as, but not limited to, prior head injuries, other bodily injuries or weaknesses, pregnancy or any other physical, or mental, condition, present or pre-existing, which may have an adverse effect upon your participation in any training, or the use of any equipment, products or any other services, offered by Alexis Private trainer.
You agree that you shall have no claim against Alexis Private trainer, its directors, employees, associates, subcontractors, agents, representatives, consultants, licensees and/or licensors for any loss, damage, harm, injury, death and/or expense, which may be suffered by you, or by any third party, resulting from any cause whatsoever, howsoever arising (excluding gross negligence), in connection with your membership and the use of any of the facilities or services of Alexis Private trainer. Damages shall be deemed to include direct, indirect, general, special, incidental, punitive and consequential damages.
You assume all of the risks associated with the physical activities offered by Alexis Private trainer, and assume the risk of, but not limited to, personal injury, illness, negligence, economic or property loss or damage or any kind or nature by Alexis Private trainer, its owners, directors, officers, employees or agents.
In consideration of the grant of membership to you, you hereby release and discharge and indemnify Alexis Private trainer from all actions, suits, proceedings, claims, demands, losses, damages, penalties, fines, costs and expenses, howsoever arising, that you may have incurred, and which in any way arise from, or in connection with, your membership and/or use of Alexis Private trainer and/or its facilities and equipment, or from being on Alexis Private trainer premises to the fullest extent permitted by law, and whether caused or contributed to (directly or indirectly) by any other act of negligence, breach of duty or default/omission on the part of Alexis Private trainer and/or its representatives owners, directors, officers, employees or agents.
Upon signing these Terms and Conditions you agree that Alexis Private trainer will not be liable for any loss, damage or theft of any of your property, except when caused by gross negligence by Alexis Private trainer. Further Alexis Private trainer will not be liable for any death, personal injury or illness occurring on the premises, or as a result of use of facilities, equipment or services, except that it arises from the gross negligence of Alexis Private trainer and/or its representative owners, directors, officers, employees or agents.
You also acknowledge and accept that Alexis Private trainer has made no representations with regard to any particular competence, or with regard to the safety and/or quality of any of the equipment or services offered by Alexis Private trainer in connection with your membership.
These provisions are binding on your estate, heirs, executors, administrators, parents and/or guardians.
Alexis Private trainer strongly recommends that you consult your doctor before signing these Terms and Conditions, and completing the membership process, and also before commencing any exercise program or service offered by Alexis Private trainer. Even though such action remains entirely in your hands, Alexis Private trainer genuinely wishes your membership to result in a positive and rewarding experience.
PERSONAL PROPERTY: Please don’t bring valuables with you to the Alexis Private Trainer and take care look after your personal items. Your personal property is your responsibility at all times and Alexis Private trainer and its employees and contractors are not responsible for loss or damage to your personal property.
CHILDREN ON PREMISES: Your children are welcome at Alexis Private trainer subject to the following terms and conditions. Please note that Alexis Private trainer does not provide any supervision for children and you remain fully responsible for your children, their safety, security and their actions at all times and under all circumstances before, during & after your session. We require that your children are well behaved and do not disturb other clients during their training. Children are to remain in the designated area (kids’ corner) at all times. If your children cause any damage to the property of Alexis Private trainer or its clients, you agree that you will be liable for that damage and any associated loss or costs.
COPIES OF THIS AGREEMENT: You will be given the option of receiving a copy of this agreement either in physical form or electronically. You may request a copy of this agreement at any time.
First Name: Last Name:
Date of Agreement: Duration of membership or pachage:
Package/Membership: Payment Terms: